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Privacy Policy & Terms and Conditions...
At Lunza Craftz, we believe in keeping our communication, services and business practices clear and transparent. This page provides information about how we handle personal information and the terms that apply when you use our website or engage with our services. Please review the sections below to understand our privacy practices and the general conditions associated with working with us.
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PRIVACY POLICY
Information We Collect :
When you interact with Lunza Craftz, contact us, submit an enquiry or discuss a potential project, you may voluntarily provide information such as your name, business or organisation name, email address, phone or WhatsApp number, project requirements and other information that you choose to share with us. You may also provide files, images, documents, references or other materials related to your project. Depending on how you use our website, limited technical information may also be collected automatically through the website platform, analytics tools, cookies or similar technologies.
How We Use Your Information :
The information you provide may be used to respond to your enquiries, understand your project requirements, discuss suitable services, prepare quotations or proposals, communicate with you about current or potential projects and deliver requested services. We may also use relevant information to improve our website and services, maintain appropriate business records, prevent misuse of our website and comply with applicable legal or regulatory requirements.
Project Information and Files :
If you provide Lunza Craftz with logos, images, documents, brand information, written content or other project materials, those materials may be used as reasonably necessary to understand, develop, review and deliver the requested work. You are responsible for ensuring that you have the necessary rights or permissions to provide any third-party materials to us.
TERMS & CONDITIONS
About Our Services :
Lunza Craftz provides creative and design services including branding, graphic design, social media creative design, UI/UX design and other creative solutions presented on our website. The services shown on the website provide a general overview of what we offer, while the exact scope, deliverables and requirements may vary depending on each project.
Service Enquiries & Project Confirmation :
Submitting an enquiry through our website, email, WhatsApp or other communication channels does not automatically confirm a project or create an agreement. Project requirements, scope, deliverables, timelines and other applicable details will be discussed with the client before the project is confirmed. A project will begin only after the required terms have been agreed upon and any applicable confirmation or advance payment has been completed.
Project Scope & Revisions :
The scope of each project will be based on the requirements discussed and agreed upon before work begins. Requests that fall outside the agreed scope may require additional charges or changes to the project timeline. The number and nature of revisions will depend on the individual project agreement. Once a design or deliverable has been approved, further changes may be treated as additional work.
Pricing & Payments :
Pricing is determined according to the requirements, scope, complexity and deliverables of each project. Any quotation provided by Lunza Craftz is specific to the project discussed and may change if the requirements or scope change. Payment terms, including any advance payment and final payment requirements, will be communicated and agreed upon before the project begins. Final deliverables may be provided after completion of the agreed payment requirements.
Client Responsibilities :
Clients are responsible for providing accurate information, content, brand assets, references, approvals and other materials required for their project. Delays in providing information, feedback or approvals may affect the project timeline. Clients are also responsible for ensuring that any materials they provide to Lunza Craftz can legally be used for the intended project.
Intellectual Property :
The ownership and usage rights of final approved creative work will be determined according to the terms agreed upon for the individual project. Unless otherwise agreed, preliminary concepts, rejected designs, unused creative directions, working files and internal resources are not considered final deliverables. Third-party fonts, stock images, graphics and other licensed assets remain subject to their respective licence terms.
Portfolio & Third-Party Services :
Unless otherwise agreed, Lunza Craftz may display completed work in its portfolio, website, social media or other promotional materials to showcase its creative work. Clients who require confidentiality or restrictions on public display should communicate those requirements before the project begins. Some projects may also involve third-party platforms or services, and Lunza Craftz is not responsible for changes, interruptions, restrictions or technical issues caused by those independent platforms.
Changes & Contact :
Lunza Craftz may update these Terms & Conditions when necessary to reflect changes in its services, website or business practices. The latest version will be published on this page with the applicable Last Updated date. If you have any questions about these Terms & Conditions or would like clarification before starting a project, you can contact Lunza Craftz through the contact details provided on our website.
Creative solutions for ideas ready to grow, evolve and make an impact. From shaping the first thought to bringing it into the real world, we combine creativity and strategic thinking to help brands move forward
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